Windsor's Sweetest Consignment Shop!
Frequently Asked Questions
Q: Do I need to bring my items in on hangers?
A: No, hangers are not necessary unless you have an item that you don't want to wrinkle during the ride over, then yes, it would be helpful. For most clothing, have it neatly folded or rested flat in a box or basket. Most consignors use diaper boxes or laundry baskets. Please do not bring your items in garbage or plastic bags. **Clothing will look newer and sell quicker if not wrinkled.
Q: Who prices my items?
A: For clothing & toys we have a pricing guide which is reviewed/updated every year. Items are priced according to brand, condition, size and demand. Over the years we've done a lot of research to come up with this guide and know what a customer will pay for a used item. Bigger items are also priced according to brand, condition and age. If you have a specific price in mind for an item let us know but keep in mind that items are priced to sell not to sit. We'll always do our best to see that you get the best price for your items.**Remember these are used items. It doesn't matter how much you paid for something or how many times it was played with or worn, it's been used. Think of a car, as soon as you drive it off the lot you've lost a great deal of money regardless of how many kilometres are on it.
Q: Why can I only bring in a certain number of items each week ?
A: There are a few reasons why we limit amounts. First, it's difficult to quickly price and tag accounts if they are too large and we want to get your items out as quickly as possible. Second, by limiting amounts, it also creates a variety of brands, sizes and styles available for the customers to buy and gives every consignor an opportunity to sell their items as soon as possible. Also, by taking too many items from one person we can end up with too much in one size or gender and not enough in another...we want to sell your items quickly and also have variety for our customers.
Q: Am I able to price barter?
A: Prices are as marked. We have set the best price possible for each item. One of the main reasons people consign their items in a store is to avoid price bartering.
Q: Why will you not accept items that are in fair condition?
A: To maintain our reputation of quality at Sweet Pea's, we will not accept items in fair condition even if we price them lower. Our customers expect quality items and high standards so we strive for that every day. Due to allergies, any items with pet hair and /or tobacco odour will never be accepted.
Q: Do you have a return policy?
A: Yes we do. Consignment items may be exchanged or returned for credit in the store within 4 days from the date of purchase. You must have the sales receipt and price tag that was attached to the item (the price tag tells us whose account/item it belongs to). New products may be returned within 14 days from the date of purchase with the sales receipt.
Q: Why are you taking spring items in the middle of winter?
A: Good question! Retail generally runs about 3 months ahead of the actual season. For example, by January or February 95% of kids already have a full winter wardrobe. After the season ends almost everything is on sale at the malls so we have to try to keep up with that as well. We also must take into consideration the 2-3 month consignment term. If we take your winter items in February then we would have sweaters and winter coats on the racks in April when no one wants or needs them. This info applies to all of the seasons.